Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers
Article Summary: Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions.
| Step 1: | Start the PSA Diagnostics |
- Restart the system.
- At the Dell logo screen, press <F12>.
Note:Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.
- At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.
- Write down any error codes listed.
- Use the list provided in the next section to see what the error code means.
| Step 2: | Error Code List |
If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error
| Error Code | Error Message | Link to Possible Fix |
| PSA 1000-0111 PSA+ 2000-0111 |
(Name of Exception) exception occurred at selector XXh offset XXh. | Contact Us |
| PSA+ 2000-0112 | CPU (x): Processor machine check exception error. | Contact Us |
| PSA+ 2000-0113 | Processor machine check error detected. | Contact Us |
| PSA 1000-0122 | Memory test initialization failure. | Link to Fix |
| PSA 1000-0123 PSA+ 2000-0123 |
Memory integrity test failed. | Link to Fix |
| PSA 1000-0141 PSA+ 2000-0141 |
No drive detected. | Link to Fix |
| PSA 1000-0142 PSA+ 2000-0142 |
Drive Self Test failed. Status byte = XXh. | Link to Fix |
| PSA 1000-0143 PSA+ 2000-0143 |
Drive Smart read command failed. | Link to Fix |
| PSA 1000-0144 PSA+ 2000-0144 |
No support for Drive Self Test. | Link to Fix |
| PSA 1000-0145 PSA+ 2000-0145 |
Timeout waiting for Drive Self Test to complete. | Link to Fix |
| PSA 1000-0146 PSA+ 2000-0146 |
DST Log contains previous error(s). | Link to Fix |
| PSA 1000-0147 PSA+ 2000-0147 |
Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).
Unit (d): Optical drive BIST – (s). |
Link to Fix |
| PSA 1000-0148 PSA+ 2000-0148 |
IDE ERROR: status (x) (s) | Link to Fix |
| PSA+ 2000-0149 | No optical drive detected | Link to Fix |
| PSA 1000-0212 PSA+ 2000-0212 |
CMOS failed the pattern test. | Link to Fix |
| PSA 1000-0213 PSA+ 2000-0213 |
The CMOS battery failed | Link to Fix |
| PSA 1000-0214 | Failure in DMA %s Port: XXh. | Contact Us |
| PSA 1000-0221 PSA+ 2000-0221 |
Interval Timer Channel 0 (mode 0) is not generating interrupts | Link to Fix |
| PSA 1000-0222 | Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second. | Link to Fix |
| Error Code | Error Message | Link to Possible Fix |
| PSA 1000-0223 | Interval Timer initial clock output level in mode XX is incorrect. | Link to Fix |
| PSA 1000-0224 | Interval Timer had wrong time period in mode XX | Link to Fix |
| PSA 1000-0231 PSA+ 2000-0231 |
Failure in Interval Timer in mode XX. | Link to Fix |
| PSA 1000-0232 PSA+ 2000-0232 |
The RTC did not generate periodic ticks. | Link to Fix |
| PSA 1000-0233 PSA+ 2000-0233 |
The RTC ‘Seconds’ register is not updating. | Link to Fix |
| PSA 1000-0234 PSA+ 2000-0234 |
Timeout waiting for RTC update flag to set. | Link to Fix |
| PSA 1000-0235 | PM timer 1 had wrong time period. Expected (d), Actual (d). | Link to Fix |
| PSA 1000-0241 PSA+ 2000-0241 |
Error enabling A20 gate. | Link to Fix |
| PSA 1000-0242 PSA+ 2000-0242 |
No interrupt detected for IRQ XX – (Name of Interrupt). | Link to Fix |
| PSA 1000-0312 | Keyboard test timed out waiting for keyboard response. | Link to Fix |
| PSA+ 2000-0313 | Error detecting internal touchpad or pointing stick. | Contact Us |
| PSA 1000-0321 PSA+ 2000-0321 |
Unable to detect LCD. | Contact Us |
| PSA 1000-0322 PSA+ 2000-0322 |
Error accessing the LCD inverter. | Link to Fix |
| PSA 1000-0326 PSA+ 2000-0326 |
LCD inverter error, unable to turn lamp ON/OFF. | Contact Us |
| PSA+ 1000-0331 | No video adapter found. | Contact Us |
| PSA 1000-0332 | Video memory failed. | Link to Fix |
| PSA 1000-0333 PSA+ 2000-0333 |
Graphics test timed out waiting for keyboard response. | Link to Fix |
| PSA 1000-0334 PSA+ 2000-0334 |
User reported that graphics patterns were not displayed correctly. | Link to Fix |
| PSA+ 1000-0411 | Hardware Detect Error – (s) not detected. | Contact Us |
| Error Code | Error Message | Link to Possible Fix |
| PSA+ 1000-0412 | Hardware Detect Error – Auxiliary LCD cable not detected. | Contact Us |
| PSA+ 1000-0413 | Detect Error – LCD cable not detected. | Contact Us |
| PSA+ 1000-0414 | Hardware Detect Error – Inverter cable not detected. | Contact Us |
| PSA+ 2000-0151 | Hard Drive (d): – Incorrect status: (x) (s) | Link to Fix |
| PSA+ 2000-0152 | Optical Drive (d): – Incorrect status: (x) (s) | Link to Fix |
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Caution: | |
| Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: “Precautionary Measures for Personal Safety” Article ID: 339031. |
 |
Caution: | |
| Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system. |
- Memory
Remove and reinstall the memory for the error codes:- 1000-0122
- 1000-0123
- 2000-0123
Please see the Service manual for instructions on how to remove and replace the memory.
After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us. - Hard Drive
Remove and reinstall the Hard Drive for the error codes:- 1000-0141
- 2000-0141
- 1000-0142
- 2000-0142
- 1000-0143
- 2000-0143
- 1000-0144
- 2000-0144
- 1000-0145
- 2000-0145
- 1000-0146
- 2000-0146
- 2000-0151
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.- 1000-0146
- 2000-0146
For instructions on how to run the Dell 32 bit diagnostics click here.
- CD/DVD Drive
Remove and reinstall the CD/DVD Drive for the error codes:- 1000-0147
- 2000-0147
- 1000-0148
- 2000-0148
- 2000-0149
- 2000-0152
Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us. - BIOS/Motherboard
Download and Update the BIOS for error codes:- 1000-0212
- 2000-0212
- 1000-0213
- 2000-0213
- 1000-0221
- 2000-0221
- 1000-0222
- 2000-0222
- 1000-0223
- 2000-0223
- 1000-0224
- 2000-0224
- 1000-0231
- 2000-0231
- 1000-0232
- 2000-0232
- 1000-0233
- 2000-0233
- 1000-0234
- 2000-0234
- 1000-0235
- 2000-0235
- 1000-0241
- 2000-0241
- 1000-0242
- 2000-0242
An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
Click Here to Launch the Dell Drivers and Downloads Website
After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us. - User Interaction
The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:- 1000-0312
- 2000-0333
Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.
- Video Card/Graphics Card
Remove and reinstall the video card on a Desktop Computer for error codes:- 1000-0332
- 2000-0332
- 1000-0333
- 2000-0333
- 1000-0334
- 2000-0334
Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.
After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.