{"id":70,"date":"2011-11-22T20:00:17","date_gmt":"2011-11-22T20:00:17","guid":{"rendered":"http:\/\/microsoftgeek.com\/?p=70"},"modified":"2011-11-22T22:06:43","modified_gmt":"2011-11-22T22:06:43","slug":"view-dell-service-tag-and-express-service-code-from-linux-and-windows","status":"publish","type":"post","link":"https:\/\/microsoftgeek.com\/?p=70","title":{"rendered":"View DELL Service Tag and Express Service Code From Linux and Windows"},"content":{"rendered":"

When you call DELL customer support for any help, they will ask for either Service Tag or Express Service Code. You also need service tag to download drivers and documentations from DELL support website.
\nWhen you have physical access to the system, you can easily identify the service tag affixed on the body of the server. DELL support site<\/a> shows the exactly location of the service tag and express code stickers for various DELL equipments.
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\nWhen you don\u2019t have physical access to the server, you can get the same information remotely from the OS level. Using Windows <\/strong>or Linux <\/strong>command line you can easily get DELL service tag<\/strong> as explained below.<\/p>\n

1. Get DELL Service Tag on remote Windows system<\/h3>\n

Login to the Windows remote-host using VNC or remote desktop connection. Use WMIC on Windows to get service tag as shown below.<\/p>\n

C:\\>wmic bios get serialnumber<\/strong>\r\nSerialNumber\r\nABCDEF1<\/pre>\n
Following WMIC command will give make and model number along with service tag.<\/p>\n
C:\\>wmic csproduct get vendor,name,identifyingnumber\r\n<\/strong>IdentifyingNumber    Name                Vendor\r\nABCDEF1              PowerEdge 2950      Dell Inc.<\/pre>\n
If VNC or remote desktop connection to the remote-host is not  available,\u00a0 execute the following from the local-host to get the service  tag of the remote-host.<\/p>\n
C:\\>wmic \/user:administrator \/node:remote-host bios get serialnumber<\/strong>\r\nSerialNumber\r\nABCDEF1\r\n[Note: Replace remote-host with the machine name of your remote-host.]<\/pre>\n
2. Get DELL Service Tag on remote Linux system<\/h3>\n
Login to the Linux remote-host using SSH. Use dmidecode on Linux to get service tag as shown below.<\/p>\n
[remote-host]# dmidecode -s system-serial-number<\/strong>\r\nABCDEF1<\/pre>\n
3. Get DELL Express Service Code From Service Tag<\/h3>\n
Service Tag is a base-36 integer.\u00a0 Once you have the Service Tag, you  can calculate express service code yourself. Express Service Code is  base-10 decimal integer of Service Tag. Dell uses express service code  mainly for their support call-routing. When you call dell support, their  automated call-routing system may ask you to enter express service  code, which you can easily enter in your telephone, as it is just a  bunch of numbers, instead of characters.
\n <\/code>
\nUse the following online tools to find express service code from service tag and vice-versa.<\/p>\n