{"id":103,"date":"2011-11-22T21:07:13","date_gmt":"2011-11-22T21:07:13","guid":{"rendered":"http:\/\/microsoftgeek.com\/?p=103"},"modified":"2011-11-22T21:09:10","modified_gmt":"2011-11-22T21:09:10","slug":"pre-boot-system-assessment-psa-diagnostics-and-error-codes-for-dell-computers","status":"publish","type":"post","link":"https:\/\/microsoftgeek.com\/?p=103","title":{"rendered":"Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers"},"content":{"rendered":"

Article Summary:<\/span> Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions.<\/p>\n\n\n\n
Step 1:<\/td>\nStart the PSA Diagnostics<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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  1. Restart the system.
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    \n<\/li>\n
  2. At the Dell logo screen, press <F12>.\n
    \n
    \"\" Note:<\/strong><\/div>\n
    Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.<\/div>\n<\/div>\n
    \n<\/li>\n
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.
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    \n<\/li>\n
  4. Write down any error codes listed.
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    \n<\/li>\n
  5. Use the list provided in the next section to see what the error code means.
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    \n<\/li>\n<\/ol>\n

    Back to Top<\/a><\/p>\n

    \n\n\n\n
    Step 2:<\/td>\nError Code List<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Error Code<\/strong><\/td>\nError Message<\/strong><\/td>\nLink to Possible Fix<\/strong><\/td>\n<\/tr>\n
    PSA 1000-0111
    \nPSA+ 2000-0111<\/td>\n    		(Name of Exception) exception occurred at selector XXh offset XXh.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0112<\/td>\nCPU (x): Processor machine check exception error.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0113<\/td>\nProcessor machine check error detected.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA 1000-0122<\/td>\nMemory test initialization failure.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0123
    \nPSA+ 2000-0123<\/td>\n    		Memory integrity test failed.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0141
    \nPSA+ 2000-0141<\/td>\n    		No drive detected.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0142
    \nPSA+ 2000-0142<\/td>\n    		Drive Self Test failed. Status byte = XXh.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0143
    \nPSA+ 2000-0143<\/td>\n    		Drive Smart read command failed.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0144
    \nPSA+ 2000-0144<\/td>\n    		No support for Drive Self Test.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0145
    \nPSA+ 2000-0145<\/td>\n    		Timeout waiting for Drive Self Test to complete.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0146
    \nPSA+ 2000-0146<\/td>\n    		DST Log contains previous error(s).<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0147
    \nPSA+ 2000-0147<\/td>\n    		Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).<\/p>\n

    Unit (d): Optical drive BIST \u2013 (s).<\/td>\n

    		Link to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0148
    \nPSA+ 2000-0148<\/td>\n    		IDE ERROR: status (x) (s)<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0149<\/td>\nNo optical drive detected<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0212
    \nPSA+ 2000-0212<\/td>\n    		CMOS failed the pattern test.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0213
    \nPSA+ 2000-0213<\/td>\n    		The CMOS battery failed<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0214<\/td>\nFailure in DMA %s Port: XXh.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA 1000-0221
    \nPSA+ 2000-0221<\/td>\n    		Interval Timer Channel 0 (mode 0) is not generating interrupts<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0222<\/td>\nInterval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    Error Code<\/strong><\/td>\nError Message<\/strong><\/td>\nLink to Possible Fix<\/strong><\/td>\n<\/tr>\n
    PSA 1000-0223<\/td>\nInterval Timer initial clock output level in mode XX is incorrect.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0224<\/td>\nInterval Timer had wrong time period in mode XX<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0231
    \nPSA+ 2000-0231<\/td>\n    		Failure in Interval Timer in mode XX.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0232
    \nPSA+ 2000-0232<\/td>\n    		The RTC did not generate periodic ticks.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0233
    \nPSA+ 2000-0233<\/td>\n    		The RTC ‘Seconds’ register is not updating.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0234
    \nPSA+ 2000-0234<\/td>\n    		Timeout waiting for RTC update flag to set.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0235<\/td>\nPM timer 1 had wrong time period. Expected (d), Actual (d).<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0241
    \nPSA+ 2000-0241<\/td>\n    		Error enabling A20 gate.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0242
    \nPSA+ 2000-0242<\/td>\n    		No interrupt detected for IRQ XX – (Name of Interrupt).<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0312<\/td>\nKeyboard test timed out waiting for keyboard response.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0313<\/td>\nError detecting internal touchpad or pointing stick.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA 1000-0321
    \nPSA+ 2000-0321<\/td>\n    		Unable to detect LCD.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA 1000-0322
    \nPSA+ 2000-0322<\/td>\n    		Error accessing the LCD inverter.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0326
    \nPSA+ 2000-0326<\/td>\n    		LCD inverter error, unable to turn lamp ON\/OFF.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 1000-0331<\/td>\nNo video adapter found.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA 1000-0332<\/td>\nVideo memory failed.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0333
    \nPSA+ 2000-0333<\/td>\n    		Graphics test timed out waiting for keyboard response.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA 1000-0334
    \nPSA+ 2000-0334<\/td>\n    		User reported that graphics patterns were not displayed correctly.<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA+ 1000-0411<\/td>\nHardware Detect Error – (s) not detected.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    Error Code<\/strong><\/td>\nError Message<\/strong><\/td>\nLink to Possible Fix<\/strong><\/td>\n<\/tr>\n
    PSA+ 1000-0412<\/td>\nHardware Detect Error – Auxiliary LCD cable not detected.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 1000-0413<\/td>\nDetect Error – LCD cable not detected.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 1000-0414<\/td>\nHardware Detect Error – Inverter cable not detected.<\/td>\nContact Us<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0151<\/td>\nHard Drive (d): – Incorrect status: (x) (s)<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n
    PSA+ 2000-0152<\/td>\nOptical Drive (d): – Incorrect status: (x) (s)<\/td>\nLink to Fix<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    \"\"<\/td>\nCaution:<\/strong><\/td>\n<\/td>\n<\/tr>\n
    <\/td>\nBefore performing any of the procedures in this section, read and follow the safety instructions in\u00a0Dell Knowledge Base Article: “Precautionary Measures for Personal Safety”<\/a> Article\u00a0ID: 339031. <\/strong><\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    \"\"<\/td>\nCaution:<\/strong><\/td>\n<\/td>\n<\/tr>\n
    <\/td>\nRemove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system. <\/strong><\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n